Diploma in Professional Sales & Customer Service

Code: 
D0021
Sector: 
Business
Overview: 
  • Microsoft Office Suite Applications
  • English Fundamentals
  • Keyboarding
  • Simply Accounting
  • Professional Office Procedures
  • Business Mathematics
  • Customer Service
  • Customer Relations Management (CRM)
  • Human Relations
  • Professional selling
  • Soft Skills for Business
  • Practice Labs
    • Objective: 

    This program will provide students with the skill sets to: Deliver on specific projects and tasks in a collaborative office environment utilizing Microsoft Office 2007 software suites and Windows Operating System; Perform basic accounting processes using a computerized accounting system; Use business mathematics to calculate refunds, discounts, mark-ups and mark-downs; Develop a well defined thinking pattern to establish customer satisfaction and customer loyalty; and, Develop specific behaviors that engage customers, and develop professional skills for excellent customer service.

    Prerequisites: 

    Ontario Grade XII or equivalent, or mature student status.

    Employment Opportunities: 
  • Customer service
  • Client service clerk
  • Consumer services representative
  • Counter enquiries clerk
  • Courtesy desk clerk
  • Customer relations clerk
  • Customer service clerk
  • Customer service representative – insurance or retail
  • Department store information clerk
  • Enquiries clerk
  • Information clerk
  • Public relations clerk
  • Receptionist and enquiries clerk
    • Additional Information: 

    CO-OP may be available to qualified graduates.
    Please contact the Admissions Department at 416-646-4744 Ext 5509 for additional information, or complete the “Inquiry Form” found in the “Contact Us” page of this web site.

    DURATION: 36 weeks

    Locations: 
    Toronto