Canadian Career College

Diploma in Professional Sales & Customer Service

Course Code : D021

PROGRAM OVERVIEW

Microsoft Office Suite Applications
English Fundamentals
Keyboarding
Simply Accounting
Professional Office Procedures
Business Mathematics
Customer Service
Customer Relations Management (CRM)
Human Relations
Professional selling
Soft Skills for Business
Practice Labs

PRE-REQUISITE

Ontario Grade XII or equivalent, or mature student status.

PROGRAM OBJECTIVE

This program will provide students with the skill sets to: Deliver on specific projects and tasks in a collaborative office environment utilizing Microsoft Office 2007 software suites and Windows Operating System; Perform basic accounting processes using a computerized accounting system; Use business mathematics to calculate refunds, discounts, mark-ups and mark-downs; Develop a well defined thinking pattern to establish customer satisfaction and customer loyalty; and, Develop specific behaviors that engage customers, and develop professional skills for excellent customer service.

ADDITIONAL INFORMATION

Paid CO-OP is available to qualified graduates upon the completion of the program.

Please contact the Admissions Department at 416-513-1535 Ext 5511 for additional information, or complete the “Inquiry Form” found in the “ Contact Us” page of this web site.

EMPLOYMENT OPPORTUNITIES

Customer service
Client service clerk
Consumer services representative
Counter enquiries clerk
Courtesy desk clerk
Customer relations clerk
Customer service clerk
Customer service representative – insurance or retail
Department store information clerk
Enquiries clerk
Information clerk
Public relations clerk
Receptionist and enquiries clerk

Duration: 36 Weeks

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